Responsible Gaming at kirikiy

At kirikiy, responsible gaming is not a checkbox — it is a core part of how we run our platform. We believe that every player in Bangladesh deserves access to a gambling environment that is transparent, fair, and genuinely supportive of their wellbeing. Entertainment should never come at the cost of financial stress, strained relationships, or personal harm.

kirikiy has built a suite of responsible gaming tools directly into the platform so that control remains in your hands at every stage of your journey. Whether you want to set a daily spending ceiling, take a short break, or permanently close your account, the mechanisms to do so are accessible quickly and without friction.

We also train our customer support team to identify early signs of problem gambling and to respond with care, sensitivity, and useful resources rather than simply directing players back to the games. Our goal is a long-term, healthy relationship with every player — not short-term revenue at the expense of someone's wellbeing.

Bangladesh law and kirikiy's own platform rules are clear: gambling is an adult activity. kirikiy enforces this boundary at every point of contact with our platform. Age verification is mandatory before any deposit or withdrawal can be processed, and we reserve the right to request proof of age at any point during a player's account lifetime.

How kirikiy enforces the 18+ rule:

• Mandatory KYC verification: Every player must submit a valid government-issued identity document (such as a National Identity Card or passport) to verify their name and date of birth before their first withdrawal.
• Automated age checks: Our registration system runs automated checks against the date of birth provided by new players. Any account where the stated age is below 18 is blocked immediately at registration.
• Ongoing monitoring: kirikiy monitors account activity for indicators that a registered account may be operated by or shared with a minor. Any such account is suspended pending investigation.
• Zero tolerance for underage access: If it is confirmed that a player was under 18 at the time of registration, the account is permanently closed, all deposits are returned, and all winnings are voided without exception.

We strongly encourage parents and guardians in Bangladesh to use device-level parental control software to prevent minors from accessing online gambling platforms, including kirikiy.net. If you believe a minor has accessed kirikiy, please contact us immediately at [email protected].

kirikiy provides a full set of responsible gaming tools built directly into your account. These tools are free to use, take effect quickly, and can be adjusted through your account settings or by contacting our support team. They are designed to give you meaningful control over your gambling activity before a problem develops, not after.

Problem gambling does not always look dramatic from the outside. It often develops gradually, and many players do not recognise it in themselves until the impact on their finances, family life, or mental health becomes difficult to ignore. kirikiy wants to make sure you know the signs early.

The following are common indicators that gambling may be moving from entertainment into a problematic territory. These are not diagnoses — they are signals worth taking seriously and discussing with a trusted person or professional.

Honest self-reflection is one of the most important steps you can take. The questions below are adapted from widely used responsible gaming self-assessment frameworks. Read each question and answer it honestly — not with how you think you should answer, but with how things actually are. This is for your benefit alone; your responses are not tracked or submitted to kirikiy.

Self-exclusion is the strongest responsible gaming protection kirikiy offers. When you self-exclude, your kirikiy Login is permanently disabled for the duration of the exclusion period, your account is suspended, and you will not receive any promotional communications from kirikiy — no emails, no SMS messages, no in-platform notifications.

Self-exclusion periods available at kirikiy:

• 6 months — a structured medium-term break recommended for players who feel they need significant time away from the platform.
• 1 year — a longer break for players who want extended distance from gambling while leaving the possibility of return open.
• 3 years — a long-term commitment to stopping gambling that provides a substantial period of enforced separation.
• Indefinite / Permanent — for players who have decided they no longer wish to use kirikiy. A permanent self-exclusion cannot be reversed after a 24-hour reflection period has passed.

What happens during self-exclusion:

• Your kirikiy account is immediately suspended and you cannot log in.
• Any pending withdrawal requests at the time of exclusion will be processed and paid out to your registered payment method.
• Your account balance is held securely and will be returned to you upon expiry of a timed exclusion, or upon permanent account closure if you chose an indefinite exclusion.
• All promotional communications from kirikiy are suppressed for the duration of the exclusion.
• If you attempt to create a new kirikiy account during an active self-exclusion period, the new account will be identified and closed immediately.

How to request self-exclusion:

• Log in to your kirikiy account and navigate to the Responsible Gaming section of your account settings.
• Select "Self-Exclusion", choose your preferred duration, and confirm your request.
• Alternatively, send a self-exclusion request by email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and chosen exclusion period. Our team will process your request within one hour during BST (UTC+6) operational hours.

Recognising that gambling has become a problem and deciding to seek help is a significant step, and kirikiy wants to make that step as easy as possible. Whether you want to talk to our support team, activate a protective tool, or simply need more information, we are here.

You do not need to be in crisis to reach out. If something feels off — if you have been spending more than you planned, if a family member has expressed concern, or if you simply want to take a break — those are all valid reasons to contact us. No judgement, no pressure.

Most players on kirikiy enjoy gambling as a straightforward form of entertainment and never experience serious problems. Keeping it that way is largely a matter of maintaining a few simple, consistent habits. The following tips are practical, proven principles for keeping your kirikiy experience healthy and enjoyable over the long term.